3rd-Party Shipping Policy

(USPS · UPS · FedEx · DHL · Lewiston Courier Service)

Last updated: October 30, 2025
Applies to: Domestic U.S. and International orders where available.

1) Overview

We partner with USPS, UPS, FedEx, DHL, and Lewiston Courier Service (LCS) to offer reliable shipping and local delivery. Service availability, rates, and transit times vary by destination, package size/weight, and selected carrier/service level.

2) Order Processing Times

• Cut-off: Orders received by [set your time, e.g., 2:00 PM ET] on business days are typically processed the same day; otherwise, next business day.

• Handling: Standard handling is 0–1 business day for in-stock items.

• Weekends/Holidays: Carrier pickups may not occur on weekends/holidays.

3) Service Levels

USPS: First-Class (lightweight), Priority, Priority Express.
UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver/AM.
FedEx: Ground/Home Delivery, Express Saver (3-day), 2Day, Standard/Priority Overnight.
DHL: Express Worldwide (intl), eCommerce solutions (select lanes).
Lewiston Courier Service (Local/Regional): Same-day, Scheduled, After-hours, White-Glove (Threshold/Room-of-Choice/Assembly), Returns/Reverse Logistics.

Note: Selecting a service level sets the target transit window, not a guaranteed delivery date. Weather, operational delays, or address issues can extend transit.

4) Rates, Surcharges & Fees

• Rates are calculated by carrier using weight, dimensions, destination, and service level.

• Carriers may apply surcharges (e.g., fuel, extended area, address correction, oversize/overlength, additional handling).

• White-glove/Assembly/Appointment delivery (LCS) are billed separately and quoted at checkout or by invoice.

• Return shipping and refused/undeliverable packages may incur additional costs.

5) Packaging & Oversize

• We pack to carrier standards. Oversize/irregular items (furniture, appliances, long items) may require freight or LCS white-glove options.

• Stairs/long-carry or no-elevator situations may add fees (quoted in advance when possible).

6) Address Accuracy

• Please provide complete, deliverable addresses (apt/unit, company name, access codes).

• Address correction fees and delays resulting from incomplete/incorrect addresses are the customer’s responsibility.

7) Tracking & Delivery

• Tracking is emailed/SMSed once a label is created or an LCS dispatch is scheduled.

• Signature requirements depend on value, carrier policy, and selected options. Request Signature Required during checkout if needed.

• Delivery Attempts: Carriers typically make multiple attempts or route to a pickup point. LCS attempts are scheduled; additional attempts may be billable.

8) Insurance & Liability

• Basic carrier liability is limited (often $100 for UPS/FedEx/DHL; USPS varies).

• Declared value or third-party insurance is recommended for high-value shipments—request at checkout.

• Risk of loss transfers to the customer upon carrier receipt unless otherwise required by law.

9) Lost, Delayed, or Damaged Shipments

• Report within 48 hours of marked delivery (damage/shortage) or 7 days of last tracking scan (lost).

• Keep all packaging for carrier inspection.

• We will assist with claims; resolution timing depends on the carrier. Replacement/refund decisions are made after the claim outcome.

10) Prohibited/Restricted Items

• Carriers restrict hazmat, perishables, live animals, aerosols, lithium batteries (certain types), and other items.

• LCS follows carrier and local laws. We may cancel shipments that violate regulations.

11) International (DHL/USPS/UPS/FedEx)

• Duties, taxes, and brokerage fees are the customer’s responsibility unless otherwise stated (DDP vs DDU).

• Customs delays are outside our control. Provide accurate item descriptions and values.

12) Local Delivery by Lewiston Courier Service

• Coverage: Lewiston–Auburn and greater Maine (expanded service on request).

• Options: Same-day, Scheduled window, After-hours, White-glove/Threshold/Room-of-Choice/Assembly, Haul-away/Removal.

• Appointment and 30-min heads-up notifications available.

• Drivers cannot alter doorways/halls; delivery requires safe access.

• Haul-away limited to similar-type items; fees apply.

13) Reverse Logistics & Returns

• For returns, request an RMA and choose:

  1. Carrier drop-off label (USPS/UPS/FedEx), or

  2. LCS pickup (scheduled fee), including threshold pickup or in-home retrieval if applicable.

• Returned items must be packed and ready unless you purchase LCS repacking.

14) Force Majeure

• We are not liable for delays due to events beyond our control (weather, disasters, strikes, supply chain disruptions).